Monday, 17 March 2014

HSBC Customer Care Centre



The Manager
Customer Care Centre
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086

A/c Holder :  Capt Chandra Shekhar Gupta
E Mail     :  csg@asia.com
A/ Nos     : 136 130 468 006
             136 130 788 006

Branch : Indore MP India

I am an HSBC account holder since last 6 years. That time, the relationship 

managers of HSBC Bank personally visited my place and were after me to open an 

account with them. I was impressed by their services that time which included doing 

all the paperwork at home. They promised me of similar services everytime. But, I 

am sorry to say that all their promises have proved false now.

My account was opened with an Average Quarterly Balance (AQB) of INR 25,000 as 

Fixed Deposit (FD). I was shocked to know recently that they have increased the AQB 

to INR 300,000!!! Isn't it practically possible for any normal middle-class person to 

keep such a big balance?


On top of that, if anybody fails to keep that much of balance, HSBC is charging 

them INR 1,500 quarterly (INR 6,000 annually) + taxes. My point is if they had to 

do this after few years, why did they approach me at all in the first place to open 

an account with them? Their relationship managers were fully aware of my 

preferences at the time of opening the account. Then, why didn't they inform me of 

the changes in bank's policies from time-to-time and why did they force me to open 

the account with them in the first place? 

Also, HSBC's relationship managers forced me to open many mutual funds accounts 

with them, which I now understand was just for their commission purposes as they 

are not paying me any returns. They are also debiting my account since long time 

without my permission.


To add insult to Injury, I was threatened by Low balance charges because the  Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal account in May 2010).I want to close my account now which is again proving to be a Harrowing Experience. 

They have suddenly turned Extremely Arrogant and  Rude now.  Also their Branch in Indore has No Proper Parking Space for customers.

I don't like visitng their branch as first of all, it is so far (15 kms from my  place). Also, they don't even have a parking facility !!! Moreover, who has the  time now-a-days to travel so far and meet arrogant executives? The Whole customer  experience proving to be horrible for me.

I am now determined to close my account with HSBC. I humbly request HSBC to reverse all my Charges and close all my Accounts and Mutual Funds with them asap.

If they don't listen to my request, the next level will be a complaint, which I  will do as per their procedure first, which is as follows:

Banking Lokpal
RBI
Consumer Forums

When I search in Google I found following Results

'Are you getting the service you deserve?

At HSBC, we want to make sure that you get only the very best of service from us - 

service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not upto your expectations, 

here is what you can do:

L-1
Click here if you wish to make a complaint.

OR

**E-Mail us at info@hsbc.co.in

OR

Write to 

The Manager 
Customer Care Centre 
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086
OR

Banking customers may contact the customer service executive(s) at our branches or 

write to the Branch Manager explaining the details of their issues. To locate a 

branch near you, please follow this link: HSBC Branch and ATM locator.

We will respond to your complaint within 10 days.
Customers may contact our Phone Banking service executives who will be glad to 

assist you. For a list of contact numbers please follow this link: Call Us.

You can contact the Customer Facilitation Centre (CFC) of the Bank for complaints 

regarding an RTGS or NEFT transaction.Please refer to this list for your enquiry.

In case you wish to reach out with a complaint on your Demat account, please write 


If you do not receive a response within 10 days from the channels under L-1, or, if 

you are not satisfied with the response received, please click here for the next 

level of escalation.'

If you have also suffered in HSBC like me, you can also follow the procedure above. 

Also, you can file your complaint with the consumer court, RBI and Banking 

Ombudsman. Some of the contacts are:  




Other HSBC India Complaints & Reviews:



1) HSBC India - Wrong billing System of HSBC Gold Credit card
User MahendraV123

This is regarding the Credit Card No. 4384599989082531.I have received a call from 

HSBC recovery department regarding due payment of 3953.25 Rs. which I had never 

used. I explained the situation to the person calling me but he was not ready to 

listen anything regarding this.So I am putting my again here on the complaint board 

expecting speedy action on the same.
I got HSBC Gold credit card number as above in around April 2008 science then I 

have not mad even a single transaction using this credit card. In the first 

statement from the HSBC there were some Repayment Protection Premium charge...
Complaint comments Read comments [9]
HSBC India - Credit card overlimit fee
User kulimane
I had a credit card(master card) from HSBC. Its limit was 60000. By mistake once it 

can crossed the limit (Rs 61000).

From the customer point of view

1) They should never allow overlimit.
2) Even if they allow, there is a huge fine(Rs 550 each month)
3) Fine does not end for one month. It again continues for the next month also 

which is not correct.
4)On this end, I have canceled the card and decided to not to pay the fine amount.
5)This also leads to kind of mental torture .

I ask to seek compensation from the back regardign...
Complaint comments Read comments [4] Complaint category Credit Cards
HSBC India - Overdue payment of Credit card from defaulters list name to be 

removed.
HSBC User Consumer Complaints
Hi,

I was holding a credit card of HSBC, I have never done any purchase/shop from this 

card. Now I am getting threatning calls from collection agency for paying around 

95000/- to bank. Now I do not hold the same, as the card has been expired and new 

card has not yet issued.

Apart from those, I have checked CBIL report, which shows 95000 rs as Outstanding.

Request you please give an expert advise, so that I can remove my name from 

defaulters list and the overdue amount is settled.

Rgds,
Samiran K....

2) HSBC India - No ethics - Unnecessary penalty
User Parul Makhija
I have a credit card of HSBC for which I am facing a lot of problems. Firstly the 

statements didn't come appropriately then there executives call for the payment. As 

I stay in Faridabad there is no ATM or drop box there which was also confimed by 

there staff, and my workplace is in Udyog Vihar Gurgaon, from here the bank or the 

atm /drop box is really far which is also communicated to HSBC staff many times. 

They have taken time from me for 5 times to send there executives but no one turned 

up. Once a person came without informing that time I was not at home and obviously 

could'nt leave...

3) HSBC India - MisBehaviour
User Sachin Arora
This is regarding my recent conversation with HSBC's telecaller - Pooja, who called 

me to pay up my pending installment for September 2006. This loan will be finished 

by August 2010.

Earlier I had a talk with one of the CCE regarding this & she told me including 

this pending installment this loan will be finished by august 2010. The payment has 

already been adjusted with the end of loan. I have no problem answering any queries 

from HSBC's side, but i am really feeling sad about the way the Lady interacted 

with me.

She suddenly went out of the courtesy...

4) HSBC India - I have been marked as written off on CIBIL by HSBC credit card.
HSBC User Consumer Complaints
I was using a HSBC credit card issued to me on 30/06/2006.
I have used it till Apr'07 without any issues. After that suddenly they started 

charging Rs 329 towards TATA AIG GEN.INSURANCE-MO (Mumbai) without my consent. I 

made numerous calls to HSBC credit Card and TATA AIG Insurance department about the 

issue but it continued for next 2 months. Then finally I made the payment of all my 

purchases done on the credit card on 27/06/2007 and conveyed the concerened credit 

card department to close my card as I am not going to pay the amount they have 

charged me for the insurance, which I have...

5) HSBC India - I am being cheated by HSBC for applying for their Credit card
HSBC User Consumer Complaints
I was approached by HSBC Credit card sales staff for applying for their credit 

card.Once i purchased the card i had never used it.After 1 yr i got a call from 

HSBC collection department that some 3000 rs outstanding is showing in my name 

which i should pay back.When i asked them what it is about as i had never used 

their card.I got a reply that the money was deducted for TATA AIG insurance policy 

for which their person has taken my approval over phone.i asked them immediately to 

cancel my card and show me the policy as till date i never received any such policy 

nor any one informed me about it.There...

6) HSBC India - Legal notice to Pay HSBC Outstanding Amount Due
HSBC User Consumer Complaints
I hold a HSBC Gold credit card. In October, 2009 i got a call from HSBC Recovery 

Executive (0120-6779575) (The Executive who called me Amit Bhatia - 9911902903) for 

outstanding payment of i.e. Rs. 76500 & he suggest me that i can pay outstanding 

amount 76500 into 17 installment of Rs. 4500 per month for 17 months.

I aggreed to pay outstanding in installment as option given to me by HSBC Bank 

Executive.

Now after payment of 1 month i noticed in next month statement (December,2009) 

showing outstanding amount of Rs. 89139.73

It was very shocking to me,...

7) HSBC India - HSBC INDIA NRI SERVICES
HSBC User Consumer Complaints
I was a HSBC premier account Holder and despite asking for a downgrade in writng in 

Feb 2010 it was not effected till May 2010.Worse 2 Debit Cards were simultaneously 

issued and active till MAy 2010 .One of the cards was misused by some fruadster and 

HSBC refuses to own up responsiblity.
To add insult to Injury I was threatened by Low balance charges becasue the 

Backoffice automatically upgraded the account to HSBC advance without my knowledge 

in June 2010 (my premier account was downgraded to Normal NRE account in MAY 2010)
The Whole customer expereince is horrible and it appeared...

8) HSBC India - HSBC India very poor customer service
HSBC User Consumer Complaints
I am a powervantage customer of HSBC. I called up HSBC phone banking on 15th June 

2010 and was handled by one Durgesh. I explained to him about a problem I face with 

internet banking where the system does not allow me to upgrade my limit for a non-

designated payee. According to the system such upgrade cannot be done online. Mr 

Durgesh repeatedly was asking me to follow the same procedure which i tried several 

times without sucess. When asked to take down a complaint, he refused to register a 

complaint and wanted me to send an email. When I wanted to speak to a senior 

manager he put me on hold for...


Just look at their Auto Reply. They say that somebody from their side will respond 

withing 2 working days which obviously doesn't happen. On top of it, if you contact 

their call centre, the trained executives, who have mugged up their lines, tell you 

to contact the branch. If you call the branch, obviously no body picks up the phone 

and if anybody (by God's grace) does, they tell you to call up the customer care. 

So, indeed you feel like a ping pong ball.

Auto Reply :( 

Dear Customer,

We thank you for writing to us and acknowledge the receipt of your
email. This is an automated acknowledgement and we shall respond to you
within 2 working days.

In case you have any urgent queries, please contact Phone Banking at the

If you wish to report the loss of a card, please contact Phone Banking
immediately to do so. Please note that HSBC will not be liable for any
transactions processed prior to the card being reported as lost on the
Bank?s records.

For more information on services, do visit our web-site www.hsbc.co.in

Please note that we shall not be able to share any account related or
confidential information on your personal email address. For such
requests, please forward a secured mail through HSBC?s Internet Banking
service. In case you are not registered on HSBC Internet Banking, please
visit our web-site for details on the registration process.

For any future communication on the same subject, we request you to
quote the reference number that will be mentioned in our response to
you.


Yours sincerely,

The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

See Reply From Bank 

Dear Capt Gupta

Reference Number 2403799546

I refer to your e-mail dated 15 March 2014 addressed to the Chief Nodal
Officer ? HSBC, and to our subsequent telephonic conversation on today,
expressing concerns regarding the above mentioned account.

I thank you for reaching out to us and I assure you that your concerns
will be investigated and we will provide you with a conclusive response.


Your concern has been registered under the reference number 2403799546.
Please allow us time till 01 April 2014 to revert to you.

You may also contact the Nodal officer at 044-39111217 between Monday
and Friday (9.30AM to 6.00PM) for any clarification. We shall be glad to
assist you.

Solicit your co-operation on the above.

Assuring you of our best services always,

Yours sincerely

Jerlin Xavier
Customer Service Manager, Nodal Desk
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

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